• Required No. of Employee's : 0
  • Salary : 0.00
  • Duration of Employment : PERMANENT
  • Prefered Sex : Male/Female
  • Sector of Vacancy :

Qualification/Work Experience :

  • • Proven customer service experience • B.Sc./HND in Business Administration, English, Linguistics, Communication or related field. • At least 3 years of experience from roles within customer services. • Active listening skills • Customer orientation and ability to adapt/respond to different types of characters • Excellent communication and presentation skills • Ability to multi-task, prioritize and manage time effectively. • Product Knowledge • Resolving Conflict • Patience • Positive Attitude • Attention to detail • People oriented • Organizational skills • Ability to work under pressure • Computer Skills

Job Description:

  • • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. • Prepare product or service reports by collecting and analyzing customer information. • Contribute to team effort by accomplishing related results as needed. • Manage incoming calls • Identify and assess customers' needs to achieve satisfaction. • Build sustainable relationships of trust through open and interactive communication. • Provide accurate, valid and complete information by using the right methods/tools. • Meet personal/team sales targets and call handling quotas. • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. • Keep records of customer interactions, process customer accounts and file documents. • Follow communication procedures, guidelines and policies. • Go the extra mile to engage customers. • Resolve customer complaints via phone, email, mail or social media. • Use telephones to reach out to customers and verify account information. • Assist with placement of orders, refunds, or exchanges. • Utilize computer technology to handle high call volumes. • Work with sales & marketing manager to ensure proper customer service is being delivered. • Compile reports on overall customer satisfaction. • Handle changes in policies or renewals.